Who does the IT Support?
What IT Support do we do?
Where are we and where do we do this IT Support?
Why do we do IT Support?
How is the IT Support charged?
How do we work?
Our standard labour
rate is £60.00 per hour, plus VAT.
We don't charge a callout fee, but we do charge for travel time plus mileage
at a rate of £0.40 per mile.
Many of our customers like to use our IT services on the above basis particularly
if they have a smaller installation and require only occasional assistance.
For larger sites that tend to require more ongoing support, we can offer
a reduced hourly rate of £40.00 per hour, plus VAT in conjunction
with a flat quarterly charge based upon the total amount of equipment
Alternatively, for a higher quarterly charge we can provide a complete
virtual IT department service with no additional labour charges.
In this way, you gain access to a team of experienced professionals for
far less than the cost of employing one new member of staff.
All our support plans are charged on a quarterly basis with the notice
period also being 3 months. We have confidence in our service and do not
feel the need to make customers commit for 12 months at a time. You can
employ us in the knowledge that should you be unhappy with our support
(and we have to say, its never happened!) then you are not tied
in for a whole year.
Every customer's requirements differ so we are more than happy to discuss
yours and tailor a charging solution that makes us both happy!
01494 448080 | email:
firstname.lastname@example.org | fax: 01494 448264