Who does the IT Support?
What IT Support do we do?
Where are we and where do we do this IT Support?
Why do we do IT Support?
How is the IT Support charged?
Remote IT Support
Although we are an IT Support Services company based in High Wycombe, Buckinghamshire, our customers can take full advantage of our remote IT support service. We can access your systems from our main offices using a secure connection thereby providing an instant response to your problems. Our highly experienced staff can generally solve most IT issues this way. This is especially useful when dealing with Windows Server, Windows XP or Windows Vista problems.
What is remote support?
Remote support is the ability for our technicians to control your PC's or servers from our office location as if we were sitting in front of it's monitor. This allows them to access system files, run specialist tools, reboot etc. which will help them diagnose your problems.
What are the benefits?
Many of our clients
are based in Oxfordshire, West London, North Buckinghamshire, Berkshire,
Surrey as well as South Buckinghamshire and benefit from minimal downtime
as a result of utilising Umbrella's remote IT support service. There is
no hanging on the phone whilst the technician asks you to click this,
drag that, no waiting until the next day for him to arrive on site to
troubleshoot the problem. Thus remote support saves both time and money.
Two very important factors to a successful business.
We support all Microsoft operating systems: Windows 95, Windows 98, Windows 2000, Windows XP, Windows XP Proffessional, Windows Vista and Windows Small Business Server 2008.
tel: 01494 448080 | email: firstname.lastname@example.org | fax: 01494 448264